Lucas Valenca

Ashford-Based Project Coordinator | E-Commerce & Ops Manager

📍 Ashford, Kent, UK

"Customer-focused, multilingual team leader with experience across e-commerce, retail, and cross-functional project delivery. Ready to add value for Ashford businesses."

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LV

About Me

"Adaptable and customer-focused professional seeking to apply organisational skills, multilingual abilities, and enthusiasm for learning. As a local Ashford resident, available to start immediately."

Customer Service Excellence
Team Leadership
Retail Operations
Organisational Skills
Communication
Quick Learner
Physical Fitness
Technology Proficient
Multilingual: Fluent in English and Portuguese (native), conversational Spanish, intermediate Italian

Key Skills

Core Skills

  • Customer Service Excellence
  • Team Leadership
  • Project Coordination
  • Stock & Inventory Systems
  • Retail & Online Store Management
  • Stakeholder Communication
  • Process Optimisation
  • Data-Driven Improvement

Strengths

  • Fast Learner
  • Adaptable
  • Physical Fitness
  • Tech Savvy
  • Multitasking
  • Resilient Under Pressure

Professional Experience

Project Coordinator

Smart8

September 2023 – Present
  • Collaborated with cross-functional teams to deliver projects on schedule and within budget
  • Managed stakeholder relationships and ensured high levels of client satisfaction through effective communication
  • Improved operational efficiency by 25–30% through process optimisation and team coordination
  • Worked in fast-paced environments managing multiple priorities whilst maintaining quality standards

E-Commerce Operations ManagerContract

Packaging Source

May 2022 – September 2023
  • Managed retail platform operations, coordinating with suppliers, vendors, and internal teams
  • Oversaw inventory management systems, improving stock accuracy by 15% through data-driven improvements
  • Led cross-functional teams to deliver customer-focused retail initiatives
  • Coordinated deliveries, managed stock levels, and ensured smooth retail operations

E-Commerce Project CoordinatorContract

Rocabuy Ltd

December 2022 – April 2023
  • Delivered customer-focused retail and e-commerce projects to tight deadlines
  • Coordinated project timelines and tracked progress against performance indicators
  • Worked collaboratively with both technical and non-technical teams

Operations & Team Leader

Hub8.tech

January 2016 – April 2023
  • Scaled a multilingual business, serving 15+ clients across Europe
  • Led a team of 12 staff members, overseeing the delivery of 20+ complex projects
  • Streamlined project delivery processes, cutting average delivery time by 30%
  • Built reporting tools that improved client reporting accuracy by 25%
  • Negotiated supplier partnerships, achieving 18% cost savings

Certifications & Education

Certifications

Agile Project Management Certificate

Google / Coursera

Google Analytics Certification

Google

Brand Management

University of London

Education

Business English Studies

Frances King, London, UK | 2008–2010

Bachelor's Degree, Business Administration

UniFil, Brazil | 2003–2007

Get In Touch

Available for immediate start. Ashford-based, open to local contract or permanent roles.

Hobbies & Interests

As a new dad, I enjoy family time outside, visiting family, reading and learning languages – currently improving my Italian.

✉️
lucasdvalenca002@gmail.com
📞
07729 962555

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